Frequently Asked Questions

Got a question? We've got you covered! If you can't find the answer you're looking for, feel free to contact us directly.

🛍️ Products

What materials are your products made from?

All Medusa X products are made from 100% premium cotton with a weight of 220-230 GSM, ensuring a high-quality feel, durability, and comfort.

What types of products do you sell?

We offer a wide range of apparel including T-shirts, long shirts, hoodies, caps, scarves, jackets, and more — all featuring our unique custom designs.

What design categories do you offer?

Our designs fall under four categories: Funny, Inspirational, Sexy, and Astrological — carefully chosen to suit a wide range of tastes and lifestyles worldwide.

Are your designs unisex?

Yes! Medusa X is a unisex brand, designed for and welcoming of all genders. The "X" in our name represents exactly that.

Are the prints long-lasting?

Absolutely. Our prints are professionally produced using high-quality techniques to ensure they last and remain vibrant wash after wash.

🚚 Shipping

Do you ship worldwide?

Yes, we ship worldwide! Please note that shipping availability may vary depending on current world events, international trade regulations, and customs laws.

How long does delivery take?

Orders are typically delivered within 10-12 days from the date of purchase under normal circumstances. Delivery times may vary due to customs clearance, import/export regulations, or unforeseen global events.

How much does shipping cost?

We offer free shipping on all orders worldwide.

Are there any customs fees or import duties?

Any additional customs fees or import duties imposed by your country are the responsibility of the customer. These charges vary by country and are beyond our control.

↩️ Returns

Do you accept returns?

Yes, we accept returns under the following conditions:

  • The return request must be made within 7 days of delivery.
  • Items must be unworn, unwashed, and free from any damage, stains, or uncleanliness.
  • Items that do not meet these conditions will not be accepted.

Who pays for return shipping?

The customer is responsible for return shipping costs.

How do I request a return?

Contact us within 7 days of receiving your order via email at medusaxshop@proton.me or on WhatsApp at +356 99092839. Please do not send items back without contacting us first.

💳 Payments

What payment methods do you accept?

We accept all major payment methods including credit and debit cards, as well as other secure payment options available at checkout.

Is my payment information secure?

Absolutely. All transactions are processed through Shopify's secure payment system, ensuring your personal and payment information is fully protected.

📦 Orders

Can I change or cancel my order after placing it?

We process orders quickly, so please contact us as soon as possible if you need to make any changes. Reach us at medusaxshop@proton.me or WhatsApp +356 99092839 and we'll do our best to help.

What if I received a wrong or damaged item?

We're sorry to hear that! Please contact us immediately with a photo of the item and your order details and we will resolve it for you as quickly as possible.

📬 Still Have Questions?

We're always happy to help! Reach out to us through any of the following:

Welcome to Medusa X. Own a piece of history.